Skip to content Refund & Cancellation Policy
Due to the nature of our business, we do not offer refunds. All session packages are non-refundable.
Each package expires based on the number of sessions purchased, as listed below. The Introductory Package (three private sessions for new clients) expires four weeks after purchase.
Cancellation Policy
Our cancellation policy requires at least 48 hours’ notice to cancel or reschedule a session.
Because every session at Smart Moves Pilates is private, your appointment time is reserved just for you. Advance notice allows us to offer that time to another client, and helps us keep scheduling flexible for everyone.
This cancellation policy applies to all private and therapeutic sessions.
Session package expiration dates:
- 5-Class cards expire within 6 weeks of purchase
- 10-Class cards expire within 3 months of purchase
- 20-Class cards expire within 5 months purchase
- 30-Class cards expire within 6 months purchase
Need help?
Have a question about refunds or this cancellation policy? Please contact us:
Phone: (917) 862-5227
Email: billing@smartmoves-pilates.net
Learn more about our session packages and pricing, or contact the studio. You can also find us on Google Maps (opens in a new tab).
